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Privacy Policy

Last Updated: [29/09/2023]

Effective Date: [18/08/2023]

Consent

By using the Bliss Luxury Travel website at https://blissluxurytravel.com, you hereby consent to the practices outlined in this Privacy Policy. This Policy explains how Bliss Luxury Travel (“we,” “our,” or “us”) collects, uses, maintains, and discloses information obtained from users (“you,” “user,” or “visitor”) of our Site.

 

1. Information We Collect

We collect various types of personal and non-personal information from users through different methods:

  • Personal Information: We collect personal details when you register on our Site, make bookings, subscribe to our newsletter, participate in surveys, or interact with our services. This information includes:
    • Name: We collect your full name.
    • Email Address: We gather your email address for communication purposes.
    • Mailing Address: We may collect your mailing address for billing or to send physical documents related to your bookings.
    • Phone Number: We gather your phone number for communication and booking verification.
    • Passport Details: We may collect passport information for international travel bookings.
    • Payment Information: To facilitate bookings, we collect payment details, including credit card information.
 
  • Travel Preferences: We collect data about your travel preferences to offer personalized travel options, including your preferred destinations, travel dates, and accommodation preferences.
  • Non-Personal Information: We collect non-personal data about your interactions with our Site:
    • Device Information: We gather details about your device, including its type, model, operating system, and browser type.
    • IP Address: We collect your IP address, which helps us understand your location and diagnose technical issues.
    • Usage Patterns: We track your interactions with our Site, including pages visited, actions taken, and the duration of your visit, to improve our services.
    • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing experience. You can manage your cookie preferences through your browser settings.
 
 

2. Log Files

We maintain log files that capture non-personal information such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. These log files help us analyze trends, administer the site, track user movements, and gather demographic information. Log files are essential for the technical operation and security of our Site.

3. Cookies and Web Beacons

We use cookies and web beacons to enhance your browsing experience:

  • Cookies: Cookies are small files stored on your device that enable us to remember your preferences, provide personalized content, and improve our Site’s functionality. Cookies also help us track site traffic and user behavior for analytics and marketing purposes.
  • Web Beacons: Web beacons (also known as clear gifs or pixel tags) are small, invisible graphics that are embedded in web pages and emails. They help us understand how users interact with our Site, including which pages are visited and which emails are opened. Web beacons are used for analytics and to improve our communication with you.
 
 

4. How We Use Collected Information

We collect and use information for various purposes:

  • Travel Services: We process bookings, reservations, and travel-related services that you request through our Site. This includes providing you with booking confirmations, travel itineraries, and related services.
  • Personalisation: We use your information to tailor your travel experience. This includes offering personalized travel recommendations, suggesting relevant destinations, accommodations, and travel options.
  • Communication: We use your contact information to communicate with you, including sending transactional emails, updates about your bookings, promotional content, and marketing communications. You can opt-out of marketing communications at any time.
  • Customer Support: We use your information to respond to inquiries, provide customer support, and address any issues or concerns you may encounter during your interaction with our Site.
  • Legal Obligations: We may process your information to comply with legal obligations, including tax regulations, fraud prevention, and security measures.
 
 

5. How We Protect Your Information

We take data security seriously and implement appropriate measures to protect your personal information:

  • Encryption: We use encryption protocols to secure the transmission of sensitive data, such as payment information, between your device and our servers.
  • Secure Payment Gateways: For payment processing, we partner with reputable payment gateways that comply with industry standards for security.
  • Restricted Access Controls: Access to your personal information is restricted to authorized personnel who need it for legitimate purposes.

While we implement strong security measures, it’s essential to understand that no data transmission or storage method can guarantee 100% security.

6. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering travel services, payment processing, marketing, and analytics. These service providers are contractually obligated to maintain the confidentiality and security of your information.
  • Legal Compliance: We may disclose your information in response to lawful requests, court orders, or legal processes.
 
 

7. Your Rights under CCPA and GDPR

CCPA Privacy Rights (California Consumer Privacy Act):

  • Right to Know: You have the right to know what personal information we collect, how it’s used, and whether it’s sold or disclosed.
  • Right to Delete: You can request the deletion of personal information collected about you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt-out of the sale of personal information. We do not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights, including denying services, charging different prices, or providing a different level of quality.

GDPR Data Protection Rights:

  • Right to Access: You can request access to the personal data we hold about you, including information on how it’s processed and who it’s shared with.
  • Right to Rectification: If you believe that your personal data is inaccurate or incomplete, you have the right to request corrections.
  • Right to Erasure: You can request the erasure of your personal data under certain conditions.
  • Right to Restrict Processing: You have the right to restrict the processing of your personal data under certain conditions.
  • Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
  • Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time.
 
 

8. Direct Marketing

We may use your personal information for direct marketing purposes, such as sending you newsletters, promotions, and updates. You have the right to opt-out of receiving such communications at any time. To do so, please use the unsubscribe link provided in our communications or contact us using the information below.

9. Children’s Information

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to have that information removed.

10. International Transfers

Your information may be transferred to and processed in countries outside of your own. By using our services, you consent to the transfer of your information, including cross-border transfers.

11. Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the practices, content, or links on these sites. Your interactions with these sites are subject to their terms and policies.

12. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in our practices. The “Last Updated” date at the top will indicate when changes were made. We recommend checking this page for updates.

13. Contact Us

If you have questions about this Policy, our practices, or your dealings with our Site, please contact us at:

  • Support Email: support@blissluxurytravel.com
  • Customer Relations Department
    Bliss Luxury Travel
    The Business Centre, Suite D,
    Faringdon Avenue
    Romford
    Essex
    RM3 8EN