Under the Package Travel and Linked Travel Arrangements Regulations 2018, we ensure that your rights are protected when you book a luxury travel package with Bliss Luxury Travel. Here are your key rights:
Essential Information: Before you book your luxury travel package with Bliss Luxury Travel, we will provide you with comprehensive information about your trip. This includes details about the itinerary, accommodations, transportation, and any activities or inclusions. We want you to have a clear and accurate understanding of what your package entails.
Liable Trader: When you book a package with us, you can rest assured that there is at least one responsible trader who is accountable for the proper performance of all the travel services included in your package. This ensures that you have a single point of contact for any inquiries or concerns throughout your journey.
Emergency Assistance: Your safety and well-being are our top priorities. We will furnish you with an emergency telephone number or contact details that you can use to reach our dedicated team or travel agent in case of any urgent situations during your trip. We are here to assist you 24/7.
Transferability: We understand that plans can change. If you need to transfer your luxury travel package to another person, we will work with you to accommodate this request. Please provide reasonable notice, and there may be some additional costs involved.
Price Changes: Our commitment is to keep your travel package price stable. However, in exceptional circumstances where specific costs like fuel prices rise, any price increases will be clearly stated in the contract. Such changes will occur no later than 20 days before the start of your trip. If the price increase exceeds 8% of the package price, you have the right to terminate the contract. Likewise, if we reserve the right to increase the price, you have the right to request a price reduction if costs decrease.
Contract Changes: We value transparency. You can terminate the contract without paying any termination fee and receive a full refund if there are significant changes to essential elements of the package (excluding the price). If, before the start of your package, we cancel it, you are entitled to a refund and appropriate compensation as required by the regulations.
Exceptional Circumstances: Your safety is paramount. In the event of exceptional circumstances that may seriously impact your travel plans, such as serious security concerns at your destination, you can cancel the contract before the start of the package without incurring any termination fees.
Termination Fee: Should you decide to cancel the contract before the start of your luxury travel package for reasons other than those mentioned above, we may apply a termination fee. This fee will be justifiable and appropriate.
Service Disruption: If, after the start of your package, significant elements of the package cannot be provided as agreed upon, we will promptly offer suitable alternative arrangements at no extra cost to you. In the event that services are not performed in accordance with the contract, substantially affecting the package’s performance, and we fail to address the issue, you have the right to terminate the contract without a termination fee.
Price Reduction and Compensation: You are entitled to a price reduction or compensation for damages if any travel services are not performed or are improperly performed as specified in the contract.
Assistance: We are here to assist you throughout your journey. If you encounter any difficulties or need support during your luxury travel experience, please don’t hesitate to contact us. We have a dedicated customer support team ready to assist you.
Insolvency Protection: In the unlikely event of our insolvency, your payments are protected. If your package includes transport and we become insolvent after the start of the package, we ensure your repatriation. Bliss Luxury Travel has taken out insolvency protection with the Civil Aviation Authority for flight-based holidays. You can contact the provided entity in case services are denied due to our insolvency.
For full details, you can refer to the Package Travel and Linked Travel Arrangements Regulations 2018 at www.legislation.gov.uk/.
